We are dedicated to providing quality products and services to all our valued customers. Please read our refund policy carefully before making any purchase to ensure you understand our terms.
- No Refunds: True Phoenix has a “no refund” policy and does not offer refunds for orders placed, goods received, and/or services rendered. Our medications are ordered specifically per patient and therefore cannot be refunded. Once a purchase is made, it is considered final.
- Recurring Subscriptions: Recurring subscriptions are billed on the same day each month. Subscriptions must be cancelled before the next billing cycle. To cancel, email us at support@TruePhoenix.org with your name, date of birth, and cancellation request. Please do not submit your cancellation request via text. Once a subscription has billed, it cannot be cancelled or refunded.
- FDA Regulations: In compliance with FDA regulations, we cannot reuse or resell any medications. This ensures the safety and integrity of the products we offer. Therefore, all sales related to medications are final and non-refundable.
- Inquiries: If you have any questions or concerns about our products, services, or this refund policy, please contact our customer service team before making a purchase. We are here to assist and provide clarity on any queries you may have.
- Exceptions: Any exceptions to this policy will be at the sole discretion of True Phoenix management and will be handled on a case-by-case basis.
- Updates & Changes: True Phoenix reserves the right to modify this refund policy at any time. We recommend reviewing it periodically to stay updated on our current terms.
By making a purchase with True Phoenix, you agree to this refund policy. We appreciate your understanding and trust in our products and services.
Contact us at support@TruePhoenix.org for questions related to refunds and returns.
